FAQ

HAVE A BURNING QUESTION? WE'VE GOT SOME COOL ANSWERS.

+ HOW FAR IN ADVANCE ARE YOUR BOOKINGS?

We typically book projects 2-3 months in advance, depending on the scope of project, deadlines and the readiness of our clients. If you're thinking of launching a new brand and business within the next six months, we'd encourage you to get in touch as soon as you're free!

+ HOW LONG IS A STANDARD PROJECT?

We ask clients to accommodate a 3 week turnaround on branding suites, with an additional 4-6 weeks for your website. Of course, if you've got every piece of content ready and know how you want your website to run, it's possible we can get things online quicker, but our best estimate is 8 weeks.

+ DO I ACTUALLY NEED BRANDING?

When you can buy a pre-made logo for $30, it's normal to question why you should invest in your brand. We can answer this. When you think about your favourite brand, what do you love most about their aestetic and style? It's typically the feeling you get, the style they ooze and the way everything fits perfectly together. That's what branding is - it's a cohesive and well-thought out approach to showing customers who you are, what you stand for and what you do. It's difficult to get this across with a $30 logo when you can invest in creating something that will quite literally define your business.

+ WHAT COST SHOULD I EXPECT?

We're big on transparency, which is why you can see how much branding, website design and marketing costs involved. We know it's a huge investment in your business and we focus on getting you the best result possible while exceeding your expectations. As a small business, we understand it's often a challenge coming up with a budget, so we offer affordable options, payment plans and complete transparency.

+ I DON'T EVEN KNOW WHERE TO START. DO YOU OFFER ONE-ON-ONE CONSULTING?

We sure do! Taking the time to understand your business in a holistic manner will help you determine exactly what you're offering, where you see your business going and what you need to be doing today, tomorrow and in the future to make it flourish. Our affordable coffee dates (in person and virtually) give you the opportunity to pick our brain and work together on creating a genuine strategy.

+ HOW DO YOU TAKE PAYMENT?

We offer bank deposit, PayPal and accept credit cards. You'll need to complete a 50% non-refundable deposit to hop on our schedule, but we accept a wide range of payments (including weekly and monthly payment plans.)

+ WHAT PLATFORMS DO YOU DESIGN ON?

We design (and develop) on WordPress, Squarespace, ShowIt and Prophoto. You'll notice in our portfolio almost all of our websites are on Squarespace, and with good reason. While you can make virtually any template look great, we teach you how to use CSS and code injections to really take a template to a whole new level. (Seriously, can you guess which one we're using?)

+ DO YOU HAVE AN A-LA-CARTE MENU?

Sure! We offer one-off design services through our store. This can be anything from designing you a media kit, business cards or even packaging.

Alisha W